Shipping Policy

We ship all orders from our Dallas, TX warehouse in the U.S., with USPS or UPS. 
Processing takes 1‑2 business days. Delivery: 2‑5 business days within the U.S.

International orders (EU/UK) are processed via CJdropshipping EU warehouse.
Duties and VAT are not included; customer is responsible.

Returns & Refunds

• Returns accepted within 30 days of receipt.
• Items must be unused and in original packaging.
• To initiate a return, contact service@sandrapet.com with your order number.
• Refunds are processed within 7 business days after receipt.
• Return shipping costs are at the customer’s expense (unless defective item).

If you have questions, reach out via live chat or Google Voice.